1. Labeling and Documents

Q: How should I label my Wines for shipping?
A: Clearly label each box of Wines using the official Competition Label, which can be downloaded from the 'My Submission labels' section in 'My account.' Place one copy inside the box as well. Your reference number is crucial for the AWR team to identify your shipment. Failure to include these labels may result in your samples not being accepted at the AWR warehouse.

Q: Is Asia Wine Ratings (AWR) responsible for tracking the shipping of my Wines?

A: No, Asia Wine Ratings is not responsible for tracking your shipment. Please ensure everything is in order before sending your Wines.

 

2. Shipping Address and No of Bottles Per Entry

Q: When will I receive the delivery address?

A: The delivery address is in the Submission Label that will be active after successfull payment. The delivery address is in Hong Kong.

Q: How many bottles do I need to ship per entry?

A: Ship a minimum of 2 bottles of 750ml and 3 bottles if 500ml or less and above each to the mentioned warehouse address. Ensure to use the official AWR shipping labels for sending samples.

For packages of cans, the limitation is under 24 cans, whereas for bottles, the limitation is under 12 bottles per package/ box. If more, please split into 2 boxes.

Please ensure to have a well-packed protection in elimination of any potential damages or liquid leakage during transit.

Q: What is the goods receiving time at the warehouse?

A: Monday to Friday (09:00 to 18:00), Saturday (09:00 to 12:00), exclude Sunday and Public Holiday (HK Timezone)

Q: What happens if my Wine arrive after the deadline date?

A: Wines arriving after the deadline will not be accepted, and refunds will not be issued.

 

3. Instructions If Shipping From Outside Hong Kong

Please ensure that Delivery Duties and Taxes are paid in advance. Ensure the competition label along with Commercial Invoice/ Proforma invoice, Packing List is attached on the box.

It is suggested to ship the wines to Hong Kong via courier e.g. DHL, FedEx etc. (instead of ocean freight or air freight shipment)

4. Import License, Declaration & Duty

Q: Who is responsible for duty, shipping costs, and taxes?

A: The submitter must prepay all duty, shipping costs, and taxes. Wines must be Delivered Duty Paid (DDP). Any penalty and additional cost from non-compliance with declaration requirements will be borne by the submitter. International Particpant, please ensure if you have used our Partner Importe service, to not ship via DHL or Local Postal Service due to liscencing issue with them and delays are observed.

 

5. Do I Need To Insure My Wines?

Q: Is there insurance for Wines in transit?

A: AWR and its logistic partner do not take responsibility for damaged or lost Wines during transit. Submitters are advised to secure their own insurance.

 

6. What if I miss the Shipping Deadlines?

Q: What happens if I miss the shipping deadlines?

A: If you miss the shipping deadlines, your registration will not be considered for judging, and no refund will be initiated. Delays caused by couriers and customs will not be accounted for, so please ship in advance.